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"Hi- Just a few quick comments.  I have been a customer for 8 years... I had a conversation with your GM today (he was very polite). He explained how our refuse and yard waste program worked.

My real point to the email though is to relay to you how friendly and accommodating your collection guys are.  Looking back on the times I have put more out that I was supposed to for collection,  I realize how nice they really have been.  You have a great group of people and my wife an I appreciate how friendly and helpful they have been.

Thanks!

Scott